We believe that remote support is a key component of quality IT support. Nothing is faster than picking up the phone, and having a technician on your computer in seconds. Truly on demand.
Remote IT support is quickly becoming a very popular service that we provide for our customers. Everyone loves the benefits.
Remote support has the following benefits for most organisations
- Reduced cost, often eliminates a physical callout.
- Fast resolution of simple issues.
- Decreased downtime for staff.
- Fast resolution for server issues effecting multiple staff.
- You can watch us while we work on your computer, if you would like to see how we’re solving it, or are concerned about the privacy of your computer.
- We can guide you through the resolution to your issue.
- You can be anywhere in the world.
While Remote support is excellent, there are some issues that will require onsite support. Generally these will be hardware issues, or software issues that are causing connectivity issues. No problem either way with Zevo!
Contact us, if you would like to talk about Remote Support for your organisation!